Technical assistance
Have you encountered a technical problem with our production equipment?
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Remote technical support
To meet customer expectations, the scope of technical support has been extended to include the possibility of a remote connection between our technical advisor and the customer’s computer. The remote connection makes it possible to quickly locate the source of the problem and effectively implement corrective measures.
In order to obtain remote support, you need to use the TeamViewer application through which a connection between computers is made (computers must have access to the Internet).
Characteristics of TeamViewer:
- Easy to use
- No installation required
- No network configuration required
- Enables voice and chat communication during a remote session
- Provides the highest standard of security based on RSA (1024bit) and AES (256bit)
- Enables easy file transfer
- Compatible with Windows, MAC and Linux
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